Customer Service Representative-Collections & Patient Fin

Customer Service Representative-Collections & Patient Fin


* Serves as an initial point of contact and resource for internal and external inquiries regarding service issues on patient accounts.

1. Receives and responds to customer inquiries to ensure timely and accurate resolution of patient account issues. Provides assistance/counseling regarding setting up payment plans and resolving billing/collection errors.

2. Reviews patient account history and contacts appropriate internal/external resources as necessary to investigate and resolve patient account issues. Refers/escalates issues to appropriate personnel as necessary.

3. Documents/notes patient accounts regarding identified issues and responses taken.

Job Details

Job Category:
Support Services

Memorial Support Services

Requisition Number:

, FL

Work Shift:

Shift Hours:
9:30 am to 6:00 pm

In order to be eligible for any sign-on bonus (as designated on the job posting) you must have a minimum of one year of experience in that area of specialty. Memorial Healthcare System is proud to be an equal opportunity employer committed to workplace diversity.

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