IT Client Support Analyst I (Help Desk): Information Technology

IT Client Support Analyst I (Help Desk): Information Technology

Summary:
Provides first level support to customers regarding basic application, hardware and service/network requests.

Detailed responsibilities:
• Determines nature and scope of the customer’s issue, and the appropriate response.
• Documents, diagnoses, resolves and closes customer issues according to service level guidelines. Promptly escalates issues to higher level technical support or management when necessary.
• Provides end-user desktop training and minor hardware/peripheral repair as appropriate in order to assist with problem resolution.

Job Details

Job Category:
Information Tech

Facility:
Technology Resource Center

Job ID:
3530

Location:
Miramar
, FL

Work Shift:
FT DAYS-8

Shift Hours:
8:00am – 5:30PM

In order to be eligible for any sign-on bonus (as designated on the job posting) you must have a minimum of one year of experience in that area of specialty. Memorial Healthcare System is proud to be an equal opportunity employer committed to workplace diversity.

Latest News

« All News

Aurelio at his desk

Stronger Against Cancer.

Memorial Cancer Institute: Supporting Patients Every Step of the Way As one of the largest cancer centers in the state of Florida, Memorial Cancer Institute treats more than 4,300 new cancer patients every year, providing them with innovative technology and a team of more than 300 medical and support professionals who are dedicated to offering […]

Upcoming Events

Join our Talent Community

Sign up now for career news and personalized job alerts. Be the first to learn about great opportunities with #teamMHSflorida