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Environmental Services Ramps Up Their Efforts

Making people feel comfortable and safe.

William Lubin joined Memorial Healthcare System about 15 years ago and has been happy here ever since. Today, he is Director of Environmental Services at Joe DiMaggio Children’s Hospital where he believes that his staff is the backbone of the organization – keeping patients, employees, and families safe.

“We take pride in what we do. I tell my team that what they do is as valuable and as important as any doctor or nurse,” says William. “We make sure that we are providing an environmental care that is safe and clean for our stakeholders. A clean environment is the foundation for keeping patients, visitors, and employees safe. We are here for our patients and visitors. Wiping down things constantly, having hand sanitizers available throughout the facility, making sure people can feel comfortable and safe.”

When COVID-19 first emerged, William had the infection control team speak to his employees. They learned not only what they needed to be doing at work, but also what they needed to do to keep themselves safe in the community. “I emphasized what we do and why,” he explains. “I would never ask them to do anything unsafe. We follow all the CDC guidelines, wear our N95 masks and proper PPE.” We always use best cleaning practices. With COVID-19 employees are utilizing methodical cleaning and disinfecting so as to not overlook anything. The path to a cleaner and safer hospital starts and ends with a clean environment and the Environmental Services Department at Joe DiMaggio Children’s Hospital will continue with the task to prevent the spread of the virus.

In Memorial’s culture of patient- and family-centered care, William encourages his team to have a sense of ownership. “I tell them, see it, own it, and take care of it. If you see something wrong, you can intervene and if in doubt call me. We make sure we do everything in our power to keep the little ones safe. We do it for the parents and the children.” I motivate the team by being here with them, having sincere, open communication, listening to their complaints, and providing them the tools and the education necessary to keep them safe.

The rewards of the work are many and include opportunity and longevity. “If someone is looking for growth, this is it. Job seekers will find that MHS offers a strong service culture of excellence, opportunity for growth. We have six hospitals and many other sites. This is a place to fulfill your dreams,” William stresses. “Do your best and you can move up. But you must be able to work at a fast pace. We are saving lives without ever sacrificing quality.”

“You will learn our way,” he continues. “What we do is important. We work with honesty, teamwork, and empathy. You should be able to make the team better. Ask yourself what you can bring to the team and how you will treat your brothers and sisters in the Memorial family. I cannot teach you what is inside yourself.”

If you have what it takes to be in service to others and are ready to be the best at what you do, search our Environmental Services jobs and apply online now.

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Food & Nutrition Services Adapts to New Challenges

Pulling together in the face of adversity.

Melissa “Missy” Santoro, Director of Food & Nutrition Services at Memorial Regional Hospital, has been leading teams here for more than 20 years. She is made for this moment, saying that she is the type of person that “runs toward the fire, rather than away from it.”

Missy has called on her experience and her fortitude in recent months, as the pandemic forced her team to adapt and change quickly. “We had to rethink how we got food to COVID patients and to the COVID unit workers, as well as how we operated our cafeteria and the physician dining rooms,” she explained.

It was important to keep clinical staff well-hydrated and satiated with grab-n-go meals. Grab-n-go also replaced self-service food bars in the cafeteria. Tables needed to be removed to adhere to social distancing guidelines, and there had to be limits put on the capacity of people in dining areas.

“We have an incredible team. In the face of adversity, it’s amazing how quickly they pull together,” says Missy. “I am always so proud of them. It stems from being open and communicating – whether it’s one on one or in small groups – and giving them the facts.”

“That comes from our executive team. The transparency of telling the employee what they need to know. Being up front and honest. This executive team and administration look at the big picture. They ask for input and make decisions with the employees in mind.”

Communication is especially important as the Food & Nutrition Services team ranges from entry-level kitchen workers to registered dietitians with master’s degrees. Missy must “connect the dots” as to how a situation impacts each of them and their families, as well as the patients and their multidisciplinary care teams.

“Nurse managers and clinical managers see Food & Nutrition Services as a part of the team that is helping patients get better,” Missy explains. “Patients can choose their food for the most part unless they have specific dietary needs. We need to be ever evolving and up on the newest and greatest food trends, while also being culturally and clinically appropriate.”

“This is a rewarding job if you’re an individual who likes change and creativity. Being able to provide a culinary service really makes us shine. We have the ability not to be doing just one thing as there are so many facets of the environment.”

That’s why Missy looks for people with the right attitude. Someone who can work in a high-volume setting and be accountable for always putting the patient first. Candidates who want to learn, have a strong commitment to quality, and believe in doing the right thing can find growth at Memorial Healthcare System.

Missy stresses that Food & Nutrition Services can be a great stepping stone to a healthcare career. It’s a way to get a foot in the door and experience what it is like to work for a not-for-profit health system. You can learn more now when you search our jobs and apply online.