Nurse Residency Program #teamMHSflorida

Meet Our Team

The Nurse Residency Executive Sponsor is Maggie Hansen, Senior Vice President and Chief Nurse Executive. The program is managed by Anthony G. Gonzalez, Director of the Nurse Residency Program. The program is also supported by a team of accomplished CNOs and Nurse Educators at each Memorial hospital location.

Nursing Residency Overview

Available Tracks

Frequently Asked Questions

Systemwide Nursing Leaders

Maggie Hansen

Senior Vice President and Chief Nurse Executive

Margaret “Maggie” Hansen, MHSA, BSN, is a career nursing executive with extensive experience in system-wide change management of hospital operations and care settings. She is currently the Senior Vice President and Chief Nursing Executive here at Memorial Healthcare System. Prior to her current position, Maggie was the Chief Nursing Officer at Memorial Regional Hospital (2011-2016), Memorial Hospital Miramar (2010-2011) and Memorial Regional Hospital South (2006-2010). She also served as Director of Nursing at Joe DiMaggio Children’s Hospital (1996-2006). In addition, Maggie’s extensive nursing career includes Charge Nurse roles at Methodist Hospital in Minneapolis (1980-1983), Nurse Manager at Memorial Regional Hospital (1983-1988), Nurse Manager at Humana Hospital Pembroke (1988-1992) and Director of Nursing, Pediatrics, at Parkway Regional Medical Center in North Miami Beach (1992-1996). Maggie recently served as the President of the Nursing Consortium of South Florida, and was a recipient of the 2006 Spirit of Healing Award.

Anthony G. Gonzalez

Director, Nurse Residency Program

Anthony began his healthcare career as a Transporter at a small community hospital in Coral Gables, Florida while working his way through nursing school. He has since logged over 25 years of experience in various areas of patient care and nursing education including Telemetry Nurse, Progressive Care Nurse, Critical Care Nurse, Nurse Clinician for Critical Care, and now Director of the MHS Nurse Residency Program.

Anthony has championed initiatives such as implementation of a Delirium protocol at a large community hospital system in South Florida and received honors for his work in developing the Pilot Nurse Residency Program at Memorial Hospital Pembroke. As a Nurse Clinician, he was able to observe new graduates and see that training, support and resource allocation were essential for professional development of clinical nursing staff. Anthony is a certified BLS/ACLS Instructor with an Associate Degree in Nursing from Miami-Dade College, BSN from Florida Atlantic University, and master’s in Nursing Education from the University of Miami. His combination of education and experience provide a strong foundation for the onboarding that we believe is critical to a new nurse graduate’s engagement towards success in clinical practice at MHS.

Facility CNOs

Bella Cabrera
Chief Nursing Officer
Joe DiMaggio Children’s Hospital

Bella has been with Memorial since 1994, serving in a number of nurse leadership roles at Joe DiMaggio Children’s Hospital. She was promoted to Director – Women and Children’s Services at Memorial Hospital Miramar in 2004, with oversight for L&D, NICU, Mother-Baby Unit, Nursery and Peds. Bella returned to Joe DiMaggio Children’s Hospital as Director of Nursing – Pediatric Services in 2010 and quickly advanced to CNO, taking on her current role in 2011. She is an expert at building collaborative relationships with medical, support and ancillary services teams for outstanding patient care and outcomes. Bella holds a BSN from University of the City of Manila and a master’s in Nursing Administration from Barry University.

Betty DelValle
Chief Nursing Officer
Memorial Hospital Miramar

Betty’s nursing career spans over 20 years, when she first began as a staff nurse. She joined Memorial in 2002 and has since served as Director of Nursing at Memorial Hospital Miramar, Patient First Officer for the healthcare system, and Director of Nursing at Memorial Hospital West. Today, as CNO, Betty has oversight of the leadership and administrative operations of the hospital and has overall responsibility for the delivery of safe, quality patient care and patient experience. Betty earned her Nursing Diploma from Jackson Memorial Hospital School of Nursing, followed by a BSN from Nova Southeastern University and masters of Health Services Administration from Barry University. She is ANCC board certified in Nursing Administration, certified as an Internal Operations Excellence Coach by the Studer Group, and has completed a Leadership Fellowship focused on Patient Safety with the Health Research & Educational Trust (HRET).

Denise V. Reynolds
Chief Nursing Officer
Memorial Hospital West

Denise began her nursing career in the United States Navy Nurse Corps, stationed at the National Naval Medical Center in Bethesda, Maryland. During her first tour of duty, she was deployed to the Middle East in support of “Operation Desert Shield/Storm” as an officer aboard the USNS Comfort, where she trained in Burn ICU and Casualty Receiving (ER). After leaving military service, Denise continued to practice in varied critical care settings, including PACU, ICU/CCU and Emergency Care. Her tenure of 20 years with Memorial Healthcare System began in 1998. Denise has since served in various roles within three of Memorial facilities being promoted through several levels of clinical leadership. She has been CNO at Memorial Hospital West since 2016. Denise earned her BSN from the University of Vermont, and also has a master’s in Nursing Administration from Barry University.

Shelly Delfin
Chief Nursing Officer
Memorial Hospital Pembroke

Shelly has served in her current role since 2016, with accountability for all inpatient, ambulatory, 24/7 Care Center and procedural settings as well as patient care services for key service lines. She leads the Collaboration and Best Practice imperative for Memorial Healthcare Systems Nursing Strategic Plan. Implementation of clinical and nursing best practices and promotion of system clinical processes are the key drivers behind her team. Prior to becoming CNO, Shelly was Director of Nursing Services at Memorial Hospital Pembroke. Her responsibilities included clinical, operational and financial leadership for Nursing, Laboratory, Imaging and Pharmacy Services. In this role, she was also key in the development of Nursing Quality councils and implementation of an observation unit. Prior to Memorial Hospital Pembroke, Shelly served for 17 years in a variety of nursing leadership roles here at Memorial. Shelly received both her BSN and MSN in Nursing-Advanced Practice from Florida International University. She is a yellow belt in LEAN processes, Just Culture certified, and has received several honors and awards such as the Outstanding Nurse Leader Award from South Florida Office of Nurse Executives.

Leslie Pollart
Chief Nursing Officer
Memorial Regional Hospital

Leslie has over 20 years of nursing leadership experience working for complex healthcare systems. Her background includes Critical Care, Oncology and Autologous Stem Cell Transplantation. She has worked at Memorial Healthcare System since 2007, leading patient safety and quality of care initiatives. Leslie has conducted multiple national presentations in an effort to share best practices and advance the nursing practice. She received her BSN from Florida Atlantic University and an MBA from the University of Phoenix. Leslie’s passion for nursing and education has also led her to become an adjunct professor at the Broward College School of Nursing.

Jineal Shinn
Chief Nursing Officer
Memorial Regional Hospital South and Memorial Rehabilitation Institute

Jineal’s career at Memorial spans over 20 years, beginning with a roles as Nurse Clinician at Joe DiMaggio Children’s Hospital. She advanced into a leadership role as the Nurse Manager for the Pediatric Hematology/Oncology Unit and the Pediatric Rehabilitation Unit, and was subsequently promoted to Director of Nursing at the hospital. In early 2016, she was appointed to her current position. Jineal has dedicated her life to nursing, a profession that provides daily inspiration to make a difference in the lives of the people she has the privilege to serve. She is known for her strong critical thinking skills and ability to create a collaborative work environment. Jineal holds a BSN from Barry University and MSN from Florida Atlantic University.

Directors of Education

Denise Jenkins-Agurs
Director of Education
Memorial Hospital West

Denise is organizational development, career development expert and professional speaker with over 30 years of experience. She has led several educational teams and designed many high-profile professional development programs and events. Denise is passionate about helping others discover their true gifts and talents. Her career spanned the higher education, telecom, non-profit and pediatric healthcare specialties before becoming a manager of Career Development Strategy at a large North Carolina health system. All of which aptly prepared her for her current role here at Memorial. Denise has a Bachelor of Science degree in Health Administration from Ohio University, and Master of Science degree in Education with a concentration in Counseling from the University of Dayton.

Verna Fermin
Director of Education
Memorial Hospital Pembroke

Early in her career, Verna discovered a passion for education while working on a Med/Surg/Oncology unit. Physicians identified her as possessing many educator qualities. Soon after, she joined a community health center as a Nurse Clinician and became a Certified Diabetes Educator, with an emphasis on underserved populations. Verna then moved to Florida and joined the Memorial Hospital West Telemetry/Stroke unit, where she precepted new nurses, educated patients and served on hospital wide committees for 10 years. In 2014, she became a Clinical Nurse Specialist for Memorial Hospital Pembroke and subsequently advanced to her current role as the Director of Education. Verna has a BSN from the University of Massachusetts, as well as masters in Nursing Education.

Hannah Rabinowitz
Director of Education
Memorial Regional Hospital

Hannah joined Memorial Healthcare System in 2014 as the Director of Education at Memorial Hospital Pembroke, recently transferring to Memorial Regional Hospital. She has been a clinician for over 20 years, beginning her career as a bedside nurse in Vascular and Thoracic Surgery at Emory University Hospital.

She has also worked as a Clinical Research Coordinator, followed by 10-year career as hospital -based Clinical Educator with a subsequent promotion to the Director of Education. Hannah has a BSN from the University of Pittsburgh, as well as an MSN and Adult and Gerontology NP degree from the University of Pennsylvania. She is a member of the Association for Nursing Professional Development and the American Organization of Nurse Executives.

Vickie Babol
Director of Education
Memorial Hospital Miramar

Vickie began her career as a critical care nurse at Philippine General Hospital, subsequently moving to Florida and enjoying 20 years of bedside nursing success. She has worked in diverse RN roles (including the ED), as an ARNP in Telemetry and Allergy, Asthma and Immunology, and as Director of Clinical Care before moving to her current role at Memorial. She received her MSN ARNP from Florida International University and is a member of the Sigma Theta Tau Honor Society. Vickie also teaches BLS, ACLS and Critical Care/ED classes.

Valarie Grumme
Director of Education
Memorial Regional Hospital South and Memorial Rehabilitation Institute

Prior to her current position, Valarie served as the Clinical Manager for the high acuity MICU/CCU at Memorial Regional Hospital. Her extensive experience in both academia and practice provide her with opportunities to increase nursing knowledge and professional practice to enhance patient care. Her research interests include understanding the transplant journey from multiple perspectives, the phenomenon of nursing presence, end of life care, the development of theory and policy on use of health care robots and nursing practice, and nurturing empowerment and self-efficacy in nurse leaders. A nationally certified (CCRN) critical care nurse since 1995, Valarie has a PhD in Nursing from Florida Atlantic University and is a published author and lecturer. She also serves as an adjunct faculty member at FAU’s College of Nursing and is an invited peer reviewer for several nursing journals.

Emily Stauffer Rocha
Director of Education
Joe DiMaggio Children’s Hospital

Throughout Emily’s career, she has worked in a variety of Pediatric Critical Care and Acute settings. During her time here at Joe DiMaggio Children’s Hospital she has been the Nurse Manager for the Pediatric Heart Institute where she organized the council structure of the Heart Institute, implemented evidence-based practices, and worked to increase our national footprint through consortium participation. As the Director of Education, Emily works to facilitate continual learning and nursing excellence through new employee orientation, nursing orientation, new graduate nurse residency, shared governance, the Journey to Magnet designation, and other educational activities. She holds a BSN and MSN, both from the University of Miami.

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